Inmate Telephone System


Más información sobre el servicio telefónico prepago AdvancePay de ConnectNetwork, haga clic aquí.

The Florida Department of Corrections is pleased to announce that a new telephone service will be installed at all state facilities within the next two months. To learn more about the new system and new provider, please check out the information and links below.

The fastest and most convenient way for friends/family members to receive calls from incarcerated individuals at Florida Department of Corrections is by setting up an AdvancePay® prepaid calling account with ConnectNetwork. Prepaid calling works by placing money on your phone number so that when your incarcerated loved one calls you, the funds are deducted from the balance on your prepaid account.

Ways to Create an Account:

For more information on ConnectNetwork’s AdvancePay prepaid phone service, click here.

There are several quick, secure and convenient ways to fund your loved one’s phone account with ConnectNetwork.

Ways to Pay:

Charge/Fee Rate
Per Minute Telephone Rate for all calls on the North American Dialing Plan (collect, pre-paid, and coin/card operated) $0.135
Per Minute Rate for all incoming inmate voicemails from friends and family $0.135
International Calls Shall not exceed the maximum rate allowed by the appropriate regulatory authority at the time the call is placed
Deposit Fee per funding event (for pre-paid calls) $0.99


  • What new features exists for the inmates and their families?

    As part of this new contract, an Inmate Voicemail System will be enabled, allowing friends and family members to leave incoming voicemail messages for inmates. This feature helps friends and family members stay connected, even when their loved one may not be available. The voicemail feature is PIN-protected and secure. Friends and family can leave voicemails for their inmate at a rate of $0.135 per minute.

    Friends and family members also now receive an automated one-minute courtesy call with instructions on how to set up their prepaid AdvancePay phone account.

  • Are there any free communication options?

    Yes, GTL offers every inmate two free, 5-minute calls per month. The free calls are applied to the first two calls made by the inmate at the time the free calls are provided.

  • What changes are there to the per minute call rates?

    The previous contract had a per-minute rate of $0.04 for local calls (within the same town/city) and $0.14 per minute for all other calls. The new contract has a single rate of $0.135 per minute. Since more inmates are not housed within the same town or city as their loved one, a significant majority of inmate friends and family paid the $0.14 rate. This new rate is slightly lower than the old one and will be a benefit for most inmate family and friends.

  • What changes are there to the call duration

    The previous contract had a 15-minute call limit. Now inmates can have calls up to 30 minutes in length. To promote better access to communication, there is now a 30-minute waiting period between each completed call per inmate.

  • What other fees exists for this new contract?

    There is a small fee per transaction. Fees can be reviewed prior to completing a transaction. This fee works much like any other bank fees and is only charged with a prepaid account. Collect calling has no deposit fee and is offered at the same per-minute rate.