Friends & Family Announcements

The Office of Citizen Services primary role is to provide open communication between the public and the Florida Department of Corrections (FDC). The office assists with locating and verifying information as well as assisting with inquiries related to FDC. We serve as a conduit and do not circumvent departmental policies and procedures.

Latest Updates

4/26/2024CorrectPay The Florida Department of Corrections is transitioning money transfer services from JPay to CorrectPay for payments to Inmate Trust Fund accounts and Court Ordered Payment accounts starting on May 1, 2024. CorrectPay offers easy ways to send money – online at, using the CorrectPay mobile app, over the phone using their toll-free phone number, or by sending a money order. For more information and to view the fee schedule, please visit the How to Send Inmate Funds page and the Frequently Asked Questions About Court Ordered Payments page.
11/16/2023iCare The Florida Department of Corrections is excited to announce the iCare Fresh program. iCare Fresh allows friends and family members to purchase freshly prepared, restaurant style meals through our secure website using a credit or debit card. This program provides another way that friends and family members can stay connected and provide your loved one with a taste of home. iCare is scheduled to be available at all institutions by December 20, 2023. For more information on the iCare Fresh program, menus, and how to get started, please visit iCare.
11/17/2023 Holiday Visitation The holiday season is here! FDC would like to remind friends and families of the additional days available to visit your loved one. Regular visiting is permitted on the following upcoming holidays: Thanksgiving Day, the Friday after Thanksgiving Day, Christmas Day, and New Years Day. For more information about visitation and how to schedule a visit, please visit: Visitor Information & FAQ.

Online Contact Form

Florida Department of Corrections
Office of Citizen Services
501 South Calhoun Street
Tallahassee, FL 32399-2500

(850) 488-7052

FDC Citizen Services

Community Partners:
To establish or inquire about community partnerships, send an email to the Office of Programs and Re-Entry.